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General Inquiries

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Quick contacts


Customer support
Monday through Friday from 7 a.m. to 6 p.m. Eastern Standard Time (EST)
Toll Free: +1 (877) 586.7839 ext. 2
Phone: +1 (514) 694.3868 ext. 2
General customer service inquiries: support@vortex-intl.com
Parts inquiries: support@vortex-intl.com

Media inquiries

Human resources
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Your Vortex support resources

Wherever you are in the world, Vortex support resources are available to help. Whether you need replacement parts, or help with the operation of your aquatic play solution, we have a number of resources you can turn to.

You can reach out to us through the form on the left (if you're in need of replacement parts, don't forget to fill out the Parts section). If you'd rather call us, the numbers above will give you direct access to our support team based in Montreal, Canada. Outside of our regular support hours, contact your local Vortex expert using the locator tool - they'll be accessible during local regular work hours, wherever you are.

Find your local Vortex expert

M.E. O'Brien & Sons
Andy Berger
(508) 359-4200
M.E. O'Brien & Sons
Peter Wallace
(203) 805-4325
Kathelyn Vezina
(877) 586-7839 ext. 302
Corporate Headquarters

Corporate Headquarters

7800 Trans-Canada Hwy
Pointe-Claire, Quebec
Canada H9R 1C6
Toll Free: +1 (877) 586-7839
Phone: +1 (514) 694-3868
Fax: +1 (514) 335-5414

Regional Offices

North America

Vortex North Carolina
Vortex North Carolina
11024 Bailey Road Suite C
Cornelius, North Carolina
United States 28031
Phone: +1 (704) 280-0927


Vortex China - Shanghai
Vortex China - Shanghai
Room 803, AnTai building,
No.107, Zunyi Road, Shanghai
Phone: +86 (21) 6230-0851


Vortex Denmark
Vortex Denmark
Yderholmvej 35
Solrød Strand
Denmark DK-2680
Phone: +45 7022-2628
Vortex France - Lyon
Vortex France - Lyon
Les Pavillons de Sermenaz 2507 Ave de l'Europe
Rilleux la Pape
France 69140
Phone: +33 (04) 7808-9059
Vortex France - Paris
Vortex France - Paris
51 Louis Ampère Street
Neuilly Sur Marne
France 93330
Phone: +33 (04) 7808-9059
Vortex Germany GmbH
Vortex Germany GmbH
Ericusspitze 4
D-20457 Hamburg
Phone: +49 (0) 160-9 6666661
Vortex Germany GmbH
Vortex Germany GmbH
Leienfelsstraße 1
D-81243 München
Phone: +49 (0)89 / 89 77 77-22
Vortex Spain
Vortex Spain
Av. Devesa, 20
Silla, Valencia
Spain 46460
Phone: +34 (609) 852-938